![]() MAIN issue is that they don't publish the power requirements for this device! This would have prevented this event from EVER HAPPENING. I just finished my 2nd year using nettalk. I have initiated a dispute with my credit card company. As of today there has been no refund issued and netTalk Customer Service will no longer respond to my text messages or my emails. I informed netTalk' Customer Service that the package had been delivered and to issue the refund. The package was delivered back to netTalk on October 2, 2019. After more texting and they finally sent me a return Fedex mailing label and told me that once they received the package back that they would issue the refund. They made no attempt to intercept the item. I told them to intercept the item and to refund my PayPal account. I texted netTalk that I had cancelled the order and that I did not want the package. ![]() Late that evening I received an email from USPS that the item had arrived at their facility. I texted netTalk back and told them to cancel my order and to issue a refund to my PayPal account. After 24 hours had passed I had not received an email. The customer Service said they would check on status and email me. (there was a tracking number provided to USPS and they were awaiting for the package to arrive at the facility.). I texted netTalk again, After about 45 minutes the Customer Service could not tell me anything more than what I already knew. Two weeks later the USPS still had not been provided with the package. A few minutes after texting I received an email from USPS that a tracking number was provided but package had not been provided to the carrier. I wad told it took two weeks for delivery. ![]() The only two options were text messaging and email. (Found out that there was not a direct phone number.). A week after I ordered it I had not been provided any tracking information. This was happening more frequently, so when I happened to get an email solicitation from netTalk to upgrade to their new upgraded device the ezLINQ, I decided to give it a try. I had to reset it bu y unplugging it and then plugging it back in. Over the last year it started going off line with the flashing red light. I've hat a netTalk Duo tat worked fine for a few years. I deeply regret that I didn't buy two of these, as were on promo at the time, regularly priced around $65-75 in 2010. For sure, when this one goes out, will get a newer model, hopefully price will be the same. Plus use a CAT 7 patch cable long before many heard of CAT 6, to shield against noise. Later, went to using Linksys routers, all have been fine with my DUO device. I was using a low cost TrendNet router which was on the list & it worked perfectly. About some who are complaining about call quality, there's a recommended list of compatible routers for the non-wifi devices, this is likely the cause of some issues. Actually was about $10 less after AT&T's extensive list of taxes & "regularity fees", which could easily be $15-20/month in itself! I hope the device lives another dozen years, keep it dusted and in a cool place to draw heat away. It's more of the Plain Jane type, no BT or WiFi, yet it's worked flawlessly for the past 12 years! Best of all, a full year of service of netTALK is about the same or less than a month of AT&T service (at that time). I've had the NetTalkDuo device (2nd gen) since 2010 or so, bought for $49.88 at Walmart.
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